motor138Frequently Asked Questions
Users of motor138 ask questions across several key areas: how to set up an account, which payment methods we support, how our games work, and how we protect account security. This FAQ page addresses the most common inquiries so you can get answers quickly without contacting our support team.
We have organized these questions into topic groups covering account registration, payments and transactions, game types, and security practices. Each answer is written to be clear and practical, with references to specific payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and game categories (football betting, live-dealer tables, slots, esports) where relevant.
If your question is not answered here, or if you need help with a specific transaction or account issue, contact our support team via email or chat. Our team responds during standard business hours and can assist you in English. For legal or compliance questions, refer to our Terms of Use or Legal Notice
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and typesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
If you forget your password, click the "Forgot password" link on the login page. Enter your email address or username, and we will send you a password-reset link. Click the link in your email to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your motor138 account.
If you forget your password, click the "Forgot password" link on the login page. Enter your email address or username, and we will send you a password-reset link. Click the link in your email to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your motor138 account.
Payments and transactions
Yes, we support bank transfers via online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer, we provide you with a virtual account number specific to your motor138 account. Transfer your deposit to that virtual account, and the funds appear in your account within minutes. We also support e-wallet deposits via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All payment methods are processed securely, and we do not store your bank details—payment information is handled by our trusted processors.
If a deposit does not complete, the funds are returned to your payment method within one to three business days. Check your bank or e-wallet account to confirm the refund. If you do not see the refund, contact our support team with your transaction reference number. For withdrawals, we review your request to verify your identity and account status before processing. If a withdrawal fails, we notify you of the reason and can help you resubmit the request. Withdrawals are subject to a verification window and are processed to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment).
Game rules and types
Live-dealer tables are games hosted by real dealers in multi-camera studios. You see the dealer and other players on video and interact in real time. We offer blackjack, roulette, baccarat, and Dragon Tiger. Slots are automated games where you spin reels and match symbols to win. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both game types use certified random number generators to ensure fair outcomes. You can access both from your motor138 account on mobile or desktop.
Motor138 offers a welcome offer for new accounts. The specific terms and conditions of this offer are displayed when you log in for the first time. We do not advertise fixed bonus amounts or guaranteed percentages. Instead, we describe our offers in general terms such as "an attractive welcome offer" or "a new-customer bonus." All offers are subject to terms and conditions, including wagering requirements and time limits. Read the full terms before claiming any offer. If you have questions about eligibility or how to claim, contact our support team.
Security and account care
We protect your account data using industry-standard encryption (TLS/SSL). Your password is hashed and never stored in plain text. Your KYC documents and transaction history are encrypted and stored on secure servers. We restrict access to your data to authorized staff only and audit our security practices regularly. We never sell your data to third parties. We share your data only where required by law or to process your transactions. You have the right to access, correct, or request deletion of your personal information. For details, read our Privacy Policy
Our support team responds to queries during standard business hours. Response times vary depending on the complexity of your question and current support volume. Simple account questions typically receive a response within a few hours. More complex issues, such as transaction disputes or account verification, may take longer. You can contact us via email or chat through the Help section in your motor138 account. We provide English-language support and can assist users from Jakarta, Surabaya, Bandung, Medan, and other supported regions.